Business as Usual

Three Cheers and a Tiger ~ Gold
Michelle LaValley & Jon Meaders


Photo Credit: Jan Fidler/Flickr (CC-by)

Alex Kessler darted through the main lobby doors of the place she worked and was greeted with a crisp female voice. “Welcome to the offices of Traditional Banking and Investment Technology Services, TBITS, the leader in financial services and technologies both home and abroad as rated by Universal Standards of Business Services, a proud TBITS subsidiary. If you are here for spectating the Frederick H. Martin Grant Competition, please have your QR Code ready before approaching a reception drone. If you need help…” The voice faded away.

Alex ignored the announcement, pausing only long enough to get a sense of her surroundings. It was unusual for her to enter the building this way, but she knew she needed an employee elevator as soon as possible. Of all the days to be late, she lamented to herself. Normally she was very punctual, but it was just one of those days where everything went wrong.

From the moment she had woken up that morning, she had taken great care with her appearance. On a typical day, she would not have bothered as much, but she had been preparing for this presentation for weeks. She was irked when all of her hard work was ruined by her morning coffee that had, of course, sloshed out of her cup and down her white blouse and jacket. It had taken more time to find a suitable alternative than she had realized which forced her to skip breakfast in order to make up for the lost time.

In the end, Alex was still able to reach the main floor of her apartment on time. She had not made it more than eight steps down the sidewalk when the heel to one of her favorite pumps broke, forcing an aggravating trip back up to her fourth-floor apartment barefoot. She was not surprised when she missed her bus, but she just about threw a fit when the live feed indicated the next available transit was delayed indefinitely due to closed lanes. Alex cursed those stubborn few who still drove; it was probably an accident of some sort. The only option left for her was to hail a cab. It should have been easy since she kept a premium subscription to the app just in case she needed an auto-taxi. However, Alex’s app kept hailing auto-taxis on the other side of the city. By the time Alex had reached the outer doors to TBITS, she was forty-five minutes late. Once there, she simply melded into the crowds entering through the front lobby.

She felt a brief sense of relief when the elevator doors finally closed. She selected floor five and thought to herself, I don’t even have time to prep the sim rooms. Diana’s probably speaking with the competitors already. Hopefully someone in DGMS saw the group text. Her moment of desperation imploded when she bolted out of the elevator and nearly bowled over Mr. Davidson, the Director of Operations. “I’m so sorry, sir!” she exclaimed.

The stern man began to shrug off the incident off and carry on with his business; unfortunately, it occurred to him who she was before they parted ways. “Ms. Kessler, you’re supposed to be at the contestant’s presentation,” he said. He watched Alex wilt as he continued, “Diana’s already in there with the competitors!”

“Yes, sir. I’m on my way to do the presentation with her right now,” Alex replied.

Mr. Davidson hummed and chewed his tongue. He sighed in frustration. “I hope you realize the importance of this project, Ms. Kessler! I can’t stress how much is riding on this event.”

“I do know,” Alex answered heatedly now that he was holding her up, “which is why I really have to go!” Before Mr. Davidson could say another word, she was halfway down the hall.

In record time, Alex found herself in front of the side doors of Auditorium Eight. She stopped only long enough to smooth her hair, which she hoped was not as frizzled as she felt, and entered the room. Thirty faces lined up in neat little rows turned to look at her.

Diana, the Head of Public Relations and lead on the grant project, glanced up from her notes on the podium screen and graciously introduced Alex as if nothing was amiss. “Ladies and gentlemen, this is Ms. Alex Kessler, the lead developer for the Dynamic Global Market Simulator used for this competition. She will be able to explain the technology in detail and answer any questions you may have about the DGMS system. Ms. Kessler, everyone.”

Alex forced a charming smile on her face and waved as she walked up to the stage to stand next to Diana. As Diana took her time changing the podium prompt, she covered the microphone with her hand before hissing, “What the heck, Alex?”

Alex flushed a little. “I’ll explain later,” she said through gritted teeth.

Alex took the podium and addressed the competitors. “Hello contestants. Thank you for being here for the first ever Franklin H. Martin Grant competition,” she opened briskly. The room of young men and women stared back at her intently. Normally, Alex would have been unnerved by the public speaking portion of this project. However after the morning she had, this was the first part of the day she was actually prepared for. She took a steadying breath as the opened her notes onto the podium feed. “The DGMS system, as Diana pointed out, stands for Dynamic Global Market Simulator. This technology has been designed for full immersion, as most modern simulators are. However, what makes the DGMS different is that it has been built from the ground up specifically to test how decision-making can affect global markets in real-time. As such, it uses real-time information from the TBITS Department of Data Analysis feed to provide immediate feedback projected from your own actions within the simulator. As each of you interact with your environment, the simulation will emulate the reactions across two-hundred-and-seventy different markets. This makes it both the most immediately accurate and dynamic market simulator to date.”

“Furthermore, as you make decisions and take action the program will record, react, and adapt to your methodologies and processes in order to feed this data back to the other competitors. This dynamic input of information is constantly altering and challenging the way in which each participant within the DGMS must make decisions and react, much like many of the video games of today. Also, the program stores all pertinent data from all players in the core system in order to provide the most comprehensive resource against each of your competitors. This technology is intended to be used in conjunction with real market analysis to measure the competency of major actions by TBITS and its clients—and be used to determine the competency of the participants relative to TBITS’s general practice standards.”

“That is where all of you come in! While this technology has been used and tested in-house extensively by business leaders, financial analysts, and technicians such as myself, this will be the first public operation of the DGMS system. For its maiden voyage, we have invited you all here in order to filter TBITS’s prospects for hiring the best of tomorrow’s business leaders today.”

Alex had to pause as the audience began applauding, much to her confusion. She watched as thirty of the most successful business students within TBITS jurisdiction looked up and clapped. She saw Mr. Davidson step into the room as her eyes tracked back down to the screen. Alex began again, “The Frederick H. Martin Grant Competition is not just an opportunity of a lifetime for you as promising candidates and future leaders; it is also an opportunity for us at TBITS to test some of our most advanced market algorithms against the greatest minds of the next generation and gives us an opportunity to seek out the newest talent in our rapidly evolving world. Therefore, DGMS technology promises to bring great opportunity to all of us as we combine the brightest thinkers of today into the learning experience of a lifetime. If any of you have any questions about the DGMS technology or the technical elements of the competition, feel free to ask your questions now.”

Immediately, about five hands shot up into the air. Alex pointed to a young man in the second row.

“Right, but, what are we actually supposed to do?”

The rest of the audience laughed mildly.

“Right…” Alex said as the young adults laughed again. “No, it’s a fair question. After the privacy conflicts back when you all were in diapers, some of the more invasive technologies aren’t used as much as they should be. If you haven’t used full-immersion simulation before, basically you get into a chair in a room. By thinking, you prompt the simulator to present on the wall any information or coding it determines to be relevant so that you may interact with it using your thoughts. Your first thought should be to visualize the current prices of stocks or commodities you want to invest in, or a map projection of any territories globally that you may trade with or within. From there, the whole interaction should feel rather intuitive. For the sake of the competition, TBITS’s published assets will be divided among the thirty competitors. If you ever get confused on how to proceed, looking up to the ceiling will manifest any keywords based on your recent thoughts.”

The audience sat quietly. Alex waited a moment before asking for more questions. She pointed to hand in the back row.

The young business student from the audience asked, “You mentioned several global markets. Will the interface feed data on all markets through a conscious mental feed or HUD?”

Alex quickly confirmed the data could be fed consciously and pointed to a young woman sitting near the door.

“How long is the competition expected to last based on in-house testing?”

Alex murmured a vague answer about no more than six hours then pointed to a serious looking man in the middle of the audience.

“You mentioned dynamically-fed data. Supposing a competitor made decisions with the intent to help another competitor, could the system detect these actions?”

Alex gave a short response of how these actions are anticipated, and making deals was the very point of the competition, but considering pro-social behavior as exploits was out of the purview of the DGMS since the pool of potential hires had been filtered so much already. Alex answered a few more basic questions before passing the podium back to Diana.

Alex acknowledged Mr. Davidson’s presence with a small nod before exiting the room and heading toward the elevator. The DGMS labs were just one floor down.

If Alex had any illusions that her team could function in her absence, she would have been a bit disappointed. She did find a few of the thirty simulation rooms prepared though. She gave her colleagues a short greeting before helping them complete the work, and she was pleased to see preparations go smoothly. After all, the last thing Alex needed was Mr. Davidson finding a problem with the DGMS on the company’s big day. Once that was done, Alex did a manual check of the critical systems and common faults. It was a rush job, but she was sure it was fine since the system was checked nightly. Full diagnostics were the last thing she ran last night.

As Alex headed to the DGMS break room, she noted that, despite everything, things were going alright. It was just she was walking past the elevator that Alex decided to go up and see if Diana would join her on a short break. She really wanted explain to Diana why she was so late. Alex thought, she has been all right while we’ve been working on this project together, and my absence must have put her in a terrible position.

It was just as Alex was passing an empty office that she heard Mr. Davidson talking within the room. Alex was not one to engage in office gossip or politics, but knowing his mood may prevent a formal reprimand. Alex pulled up her phone and pretended to check messages while she eavesdropped on the boss she had already irked once today.

“And the others too?” Mr. Davidson asked.

“Yes, sir,” a familiar male voice answered. “Everything has been set up, checked, and rechecked! I had plenty of time, thanks to you.”

Mr. Davidson let out a small chuckle, “Yeah, I don’t like calling in favors, but that woman is stubborn and resourceful. Having her run late was the best bet. Shame that we have to let her go after what she built.”

The other man scoffed. “HR insists there’s no way if we’re going to realize the potential of the DGMS. We don’t need her anymore, anyway. She has very limited range.”

Chilled, Alex turned back towards the elevator. The men’s voices started to emerge from the office. She walked as quickly as she could without sprinting. Just then, Alex saw Diana emerge from the ladies’ room. Alex ran to her friend and linked an arm through Diana’s. “Alex!” Diana exclaimed.

Alex gave Diana a nervous glance. “Please, just act like I’ve been with you,” she begged. The two walked in the direction Alex had just sprinted from.

Diana had only enough time to smile before Mr. Davidson and a serious-looking man came into the hallway. “Hello, Mr. Davidson!” Diana said. “I had not expected to see you until I had the mid-afternoon update.” Diana looked at the other man. “Oh, I didn’t know the two of you were acquaintances. Aren’t you one of the grant contestants?”

Both men smiled back. “What are you two ladies up to?” Mr. Davidson asked.

Diana turned at Alex before answering with a smile, “We were just headed to the break room and catching up.”

Mr. Davidson nodded. “Is that right? I was just looking for Ms. Kessler, and the employee app said that she was on this floor,” he said. He watched Alex for a moment before continuing. “Oh, this young man is Mr. Leonard. He is one of the grant candidates. He had a question about the DGMS.”

Alex was stunned that this man lied so easily. Alex tried to shake off her unease and introduce herself to the man who would probably be taking over her project by the end of the day. She attempted to smile and feign interest in his question, but it felt more like a grimace to her.

Mr. Leonard cleared his voice and gave a glance to Mr. Davidson. “Augment Implants, Ms. Kessler. I was wondering if the simulator was rated for them.”

Alex took a second to gather her thoughts. “Augment Implants? You mean AMIs?” she asked. She wondered if someone so young could still get augment implants. “Oh, yes, of course,” she replied. “Even though AMIs have fallen out of favor, and some break humanitarian and privacy laws in some sovereigns, all products TBITS produce for regular use are rated AMI-compatible as a safety precaution.”

“Ah, of course,” Mr. Davidson interjected. “Lucky for us that we ran into you here.” With that, Mr. Davidson bid farewell, claiming that they had to return to the brunch that was being held for the contestants.

When the two men left in the elevator, Diana was no longer in any mood for this. “What in the world was that, Alex? Davidson has AMIs, so how could he not know? What did you do to them?” she asked in a flurry.

Alex struggled to not burst into tears as she told Diana the entire chain of events starting from when she woke up this morning and ending with the conversation she had just heard.

Diana listened to whole story without an emotion crossing her face. Diana mumbled mostly to herself. “Leonard… Leonard… I know that name from somewhere. I believe it is the Department Head from Data Collection. Why would they want to keep you out of your office?”

Alex thought hard about the situation. “The only place I ever really spend any time is in the DGMS module! It is just a gaming program. I don’t see why I would be any kind of threat.”

Diana shrugged, unable to provide Alex with an answer. “Whatever it is, my advice to you is to mind your own business and keep your head down if you want to keep your job here.”

Alex nodded absently, still feeling bewildered. “Thanks for covering for me,” she said. “I was coming to apologize to you before all of that happened. I hope my tardiness didn’t put you in an awkward position.”

Diana smiled warmly and said to Alex teasingly, “Not at all! I’m glad that nothing worse happened to you. The weirdest things happen to problematic employees!”

Alex was troubled by that last statement. “With that in mind, I’m going to head back down to the DGMS lab to ensure that everything is still running smoothly. I don’t want any more problems today.”

Diana chuckled. “That sounds like a great plan!”

Slowly, Alex made her way back to the simulator lab as she tried to process everything. The cold, concrete walls could not contain the energy of the crowds of businessmen, entrepreneurs, and spectators who came to watch the competition on the direct feeds. The cheers and competition above echoed throughout the DGMS floor, but Alex was distracted. She knew that she had assured Diana that she would stay out of trouble, but despite the fact that she knew it was in her best interest, she could not leave it alone.

Alex sat at her station monitoring the progress of the grant contestants. Many were hovering right around the range that they should be at this point the competition. However, there was one just soaring above the rest by about sixty percent. “We have a shooting star,” she mused to herself whimsically. Her amusement only catalyzed the worries in the back of her mind though. We don’t need her anymore, anyway. She has a very limited range, she recalled. Before she even knew what she was doing, Alex was launching in-depth system checks, searching for some sign of unauthorized entry or tampering, but she found nothing. Everything was TBITS authorized and verified. Frustrated, she sighed. “There has to be a reason,” she muttered to herself.

It was then that she noticed something strange. The grant candidate in Room 12 would accumulate a large number of points at once, but rather than climbing to the lead the program kept averaging his points with all the other candidates keeping dead in the center of the rankings. When she thought about the alteration it was neither nefarious nor complicated. All that was really required was a slight change to the scoring codes in the program of that particular room. Tentatively, she clicked it to see if it was something she could easily correct. However, she was not surprised when her username and password were denied. “Leonard,” she growled softly to herself.

She knew this was the answer to everything, and her curiosity was piqued. As calmly as possible, she rose from her chair and made her way down the hall as if she was heading to the restroom, since Room 12 was in that direction. She casually strolled past the room glancing through the doorway as she turned into the restroom, and sure enough, Leonard was the occupant. He was most definitely immersed in the simulation. She washed her hands in case anyone was watching while she mulled over these knew revelations. What could they be up to? she asked herself.

Again, she passed the room on her way back to her lab. It was then that she remembered Leonard’s question about AMIs. The technology had long since been abandoned, so a question about AMI compatibility from someone below the age of forty was definitely strange. If Leonard had an AMI then he could be running any program that he wanted from his room, and she would have no way of figuring out exactly what that program did from her end. However, what she could do was eject Leonard from the simulation until she had a better idea of what the two men were doing. She picked up her pace as she made her back to her to her lab. She hesitated for only a moment while she thought about what Diana had said about inconvenient employees. She remembered that she was probably going to be fired either way. She could dress it up as an integrity issue within the scoring system explaining that she had noticed an error.

With a reckless abandon, she opened the details to the Room 12 simulation by way of a backdoor that she kept in all of her programs in case she found that her files had been tampered with. She let out a hiss in annoyance when she saw that her entry had tripped an alarm. She had to admit that Leonard was frustratingly good; not only had he managed to get into her system and alter her program without leaving a trace, he had also left a baited back entrance in case she figured out too much. She figured she could probably guess who had received that alert but she thought she had enough time to finish the task before she had company and some explaining to do.

Unfortunately, her calculations were off by a few seconds. She was just about to hit the enter key when Mr. Davidson and three security guards casually strolled into the room. “Good afternoon, Ms. Kessler! Hard at work I see?”

Alex tried to hide her unease, “I have some bad news, sir! It seems as if the scoring program in Room 12 has some sort of glitch in it.”

“Come now, Ms. Kessler, we both know that Mr. Leonard is in that room running a test on his own project. He is not harming the competition.”

Alex paused considering the admission before replying, “No, I wasn’t aware, Mr. Davidson! But perhaps I should have been, then I would not have been seconds from removing him from the simulation. What kind of project is he testing exactly?”

Mr. Davidson eyed her thoughtfully, “Mr. Leonard was been working on an algorithm that collects, learns, and projects creative thinking and problem solving probabilities for a couple of years now. He thinks he has finally worked out the program’s kinks, and he is currently using your program to gather the data necessary to test the latest version of the algorithm over the course of a long-term study.”

Alex pondered the implications of what her boss was telling her. “So, wait, you’re using my virtual reality game to gauge how these kids think and reason so that you can plug that information into an algorithm to see if you can accurately predict what they will do throughout their careers?” Alex blinked as she processed the information. “Why? I thought we wanted to ensure that the grant money reached the right hands so that future leaders could have an advantage to reach their goals.”

Mr. Davidson laughed a little to himself, “Diana is gifted with public relations, but no! I do not want to read about the successes of future leaders as our company falls behind. I want to be strategically ahead of them. This grant program will ensure that we have everything we need, and in a few years, it will be one of the most prestigious awards in the country, and the virtual simulation that you created will have graduate students lining up for a chance to compete with each other!”

Alex could not hide the look of disgust on her face, “That is creepily invasive and tortious interference!”

Mr. Davidson shook his head in disagreement. “We aren’t interfering in anything. We are simply beating our competition to the punch, so to speak!”

Alex crossed her arms across her chest and shook her head defiantly.

Mr. Davidson gave her a bemused look, “I can see we are not going to see eye to eye on this, Ms. Kessler, but that is of no consequence. As of today, TBITS will no longer require your particular expertise.” He turned to the security guards who had been standing idly by until that moment. “Please help Ms. Kessler collect her things and escort her from the building.”

Alex thought about putting up a struggle. Just simply leaning over and hitting the enter button, and ruining Leonard’s research. However, it was at that very moment that the simulator began to beep loudly. It was too late. The first winner of the Franklin H. Martin Grant had already won first prize. Feeling that the damage was already done, she followed the guards out of the room without making a fuss.

It had not been even fifteen minutes when she found herself back out on the sidewalk as the doors slammed closed behind her. She stood staring up at that building for a while, trying to decide on a proper course of action. She had never before noticed how intimidating the building looked from the sidewalk. It was just as she was about to take what she knew to the police, or the press, or anyone who would listen that her phone let out a couple of soft pings. The first was an alert about a money transfer to her account of $500,000. The second was an email.

She clicked it open and a brief video of her attacking Mr. Davidson as he tried to stop her from tearing apart the DGMS room flashed across the screen. The image was followed by a message that read:

To Ms. Alex Kessler:

This is email is to inform you that you are not longer an employee with Traditional Banking and Investment Technology Services. The company has wired you a severance package in the amount of $500,000. Please remember that upon your hire you signed a non-disclosure agreement.

Please be advised: Failure to honor this agreement will lead to aggressive prosecution to the fullest extent of the law.

Thank you so much for your services and good luck in your future endeavors.

Sincerely,

Meredith Blossom

Head of Human Resources with TBITS

Alex opened and closed the email a few times, but the video feed did not reappear. However, she understood the message. Angrily, she threw her phone into the street where it was promptly run over by an automated taxi. Despondently, she turned away from the building and began the long trek home.

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Michelle LaValley is thirty-two years old, and resides in a small town in Western Massachusetts. She lives with her boyfriend, Richard, and their two cats, Jack and Keenan. Email: Spigglez4[at]yahoo.com

Jon Meaders is twenty-nine, and lives in a small town on the outskirts of Atlanta, Georgia. He lives with his brothers, niece, parents, and their dog and cat, Chopper and G. Email: joncmeaders[at]gmail.com

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